I want you to feel comfortable ordering my photography online. Most open-edition prints available through martinvorel.com are produced, shipped, and sold through Pixels / Fine Art America and are covered by their 30-day satisfaction guarantee.
If you are not satisfied with an eligible purchase made through Pixels or Fine Art America, you can return it within 30 days of the order date.
How the 30-Day Guarantee Works
The return policy for open-edition prints fulfilled through Pixels / Fine Art America is straightforward:
- You can return an eligible purchase within 30 days of the order date.
- You do not need to keep an artwork simply because you changed your mind about the size, style, or how it looks in your space.
- Once the returned product is received, Pixels / Fine Art America issues a refund for the purchase price according to its current return policy.
- Original and return shipping costs are normally not refunded unless the return is due to a quality defect.
The official Pixels return policy is the authoritative source and may be updated from time to time. You can always check the current terms directly on the Pixels Satisfaction Guarantee page.
How to Return Your Photography Print
Returns for open-edition prints purchased through Pixels / Fine Art America are handled directly by their customer service system.
You will normally need the email address used for your order and your order number.
You can start the return process through the Fine Art America / Pixels return form.
If you cannot find your order number, check the confirmation email you received when placing the order.
What If My Print Arrives Damaged or Defective?
If your photography print arrives damaged, defective, incorrectly manufactured, or otherwise affected by a production-quality problem, contact Pixels / Fine Art America as soon as possible.
Because they manufacture, package, and ship the open-edition prints, their customer service team handles problems related to production and delivery.
For returns caused by a quality defect, Pixels states that outgoing and return shipping charges are not subject to the normal exclusion that applies to ordinary returns.
Keep the packaging and take photographs of any visible damage if possible, as this may help when resolving the issue.
What If I Simply Change My Mind?
The 30-day guarantee is not limited to defective products.
According to the current Pixels policy, you can return an eligible purchase if you are simply unhappy with it. This can be useful when buying photography online because scale, framing, and the visual presence of a print can feel different once the artwork is actually on your wall.
Please remember that in a standard return where there is no quality defect, outgoing and return shipping charges are normally not reimbursed.
Who Handles the Refund?
This distinction is important:
Martin Vorel creates and licenses the photographs, while Pixels / Fine Art America handles the checkout, production, payment, shipping, returns, and refunds for open-edition prints purchased through its platform.
For this reason, I do not receive or store your payment card details and I cannot directly issue a refund for an order that was processed by Pixels / Fine Art America.
If you have a problem specifically with the photograph, its description, or something on martinvorel.com, you are of course welcome to contact me.
Which Purchases Does This Guarantee Cover?
This page describes the return process for open-edition products purchased through Pixels / Fine Art America.
Individual photographs may be offered in different formats, including fine art paper prints, framed prints, canvas prints, metal prints, acrylic prints, wood prints, and other products available through the fulfilment platform.
The precise product options and current return conditions shown by Pixels / Fine Art America at the time of your purchase take precedence over general information published on martinvorel.com.
Direct Purchases and Limited Editions
Selected works may also be offered directly by Martin Vorel as signed and numbered limited editions or through another individually arranged sale.
These direct purchases are separate from the open-edition products fulfilled by Pixels / Fine Art America and are not automatically covered by the Pixels 30-day satisfaction guarantee.
The applicable payment, delivery, return, and other conditions for a direct purchase will be communicated before the transaction is completed. Nothing in these conditions limits any mandatory consumer rights that apply under applicable law.
Shipping and Delivery
Production and delivery times vary according to the print format, destination, and shipping method.
For more information about how my open-edition photography prints are produced and delivered, see Shipping Information.
Frequently Asked Questions About Returns
How long do I have to return a print?
Under the current Pixels / Fine Art America satisfaction guarantee, eligible products can be returned within 30 days of the order date.
Do I need a reason to return my print?
No. The current Pixels policy allows returns if you are unhappy with your purchase for any reason, subject to its applicable return terms.
Will I receive a full refund?
Pixels states that it refunds the purchase price once the returned product is received. Original and return shipping costs are generally not reimbursed unless the return is due to a quality defect.
Who pays for return shipping?
For an ordinary return, return shipping is generally not reimbursed. Different treatment applies when the return is caused by a quality defect according to the current Pixels policy.
Who should I contact if my print arrives damaged?
Contact Pixels / Fine Art America, because they manufacture and ship the open-edition products and handle order-related claims. Keep your order number and, if possible, photographs of the damage.
Can Martin Vorel issue my refund directly?
Not for an order processed through Pixels / Fine Art America. Payments and refunds for those purchases are handled by the platform that processed the transaction.
Does this policy apply to signed limited-edition prints purchased directly from Martin Vorel?
No. Direct sales are separate from purchases completed through Pixels / Fine Art America. The applicable terms for a direct purchase are provided separately, subject to mandatory consumer rights under applicable law.
Need Help?
For an order placed through Pixels / Fine Art America, use the customer service and return tools provided with your order.
If you are unsure where your order was placed or have a question about one of my photographs, please contact me and I will try to point you in the right direction.